众筹规则

众筹常见问题与售后服务
Group-buying FAQ & Customer services




一、众筹常见问题 
One : FAQ

1、 众筹的时间是怎么设定的? 
1.How is the time setting rule of GuestShow Group-buying?
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答:每周的工作日(星期一至星期五)为众筹开始期,在此期间用户可以采购众筹的产品。 每周的周末(周六至周日)为众筹预售期,在此期间用户只可以浏览产品,周一才可以购买。

Answer: Every workday from Monday to Friday will be the group-buying days. During this period, customer can buy all goods on the page. Every weekend from Saturday to Sunday will be the pre-sale period. During this period, customer can only browse products.




2、 客展的众筹产品是如何筛选的?
2. How is product selection of GuestShow group-buying?
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答:在客展平台展示的每一款众筹产品都是经过专业的工作人员实地调查筛选,绝对禁止仿图、仿牌产品参与众筹,我们是以最新、最热卖、最廉价为筛选众筹产品的宗旨。

Answer: Each product of GuestShow group-buying has been investigated by professional staff. We absolutely forbid graph imitation, brand imitation products to participate in group-buying. The purpose for us to screen products are newest, most popular and lowest price.





3、 怎样才能众筹成功?
3. How to make the group-buying activity succeed?
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答:在众筹期间内并且产品的购买量达到供应商设定的总需数量,该产品的众筹才算成功。如果在众筹期间内产品的购买数量低于总需数量,该产品的众筹就失败。

Answer: During group-buying period, if the purchase amount reached the total required number which has been set by suppliers and this group-buying will be called completed success. If not, that group-buying will be called failed.




4、 为什么购买是会提示“很抱歉,目前无法购买”?
4. Why there will be a prompt “sorry, can’t buy it at present”?

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答:当众筹处于【预售期】或【已结束】状态时,均无法购买,如果众筹在进行中的状态下仍然无法购买,可能是因为用户在选择型号期间,该众筹的购买量已满所导致。

Answer: When the products are in the “pre-sale” and “end” period, customer can’t buy the products. Sometimes customer are unable to buy after he choose color or model, because the products has been buy out while customers are choosing models.





5、 为什么我已经支付成功,但订单状态还是显示待支付?
5. I’ve already pay the bill successfully but the order status is still shows waiting to be paid?

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答:一般支付成功后订单状态会自动变为待确认,建议先确认银行卡或第三方支付账号上是否有足够余额或是否已扣费成功,如非上述情况可能是确认支付结果时网络出现异常,建议在订单上重新点击支付,然后直接点击右上角的完成按键,系统会再次确认支付结果。

Answer: Generally, after the success of the payment, the status of the order will automatically change into unconfirmed. We recommend you to confirm bank or other third party payment account. If you confirmed to have been paid but the status still not changed, it may caused by network anomaly. You should click pay button again and click complete directly. The system will reconfirm payment result.





6、 购买了产品后订单状态为什么显示【待确认】?
6. The order status shows 【unconfirmed】 after it be paid successfully?
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答:【待确认】指您购买的产品还在众筹期间,或者是该产品在众筹期间的数量还未达到供应商设定的总需数量。 待众筹时间结束,众筹的数量达到总需数量,订单状态会自动变为【生产中】;如众筹的数量未达到总需,订单状态会自动变为【已取消】,预付的款项会全额原路退回。

Answer: 【unconfirmed】 means the products are still in the group-buying period or the total purchase amount can’t reach the total number. The order status will automatically turn into 【producing】 while the amount reach total number; and the order will turn into 【canceled】 if the purchase amount can not reach the total number, and money will return to your account.





7、 产品的发货期?
7. When is the delivery date?
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答:每款众筹的产品都会设定生产货期,客展平台也有写明发货时间。 具体的位置:在APP里,“发货时间”显示在产品数量线的下方右侧;而在客展平台网站里,“发货时间”是在产品橱窗图的下方。 每款众筹的产品会根据已经定好的时间发货,如果众筹提前成功,产品的发货时间也会适度提前,但最迟不会超过APP里面记录的“发货时间”。

Answer: Each products will have a producing period and ti will be shown on the App. Specific location: in the App, delivery time is displayed on the bottom right side of the product quantity line; in the PC platform, the delivery time is below the product showcase. Each product has been scheduled for delivery. Delivery time will be moderate in advance if the group-buying activity ended early. But the latest time will not exceed the recorded time.




8、 下了订单,支付了,该产品的众筹没有成功怎么办?
8. Successfully pay an order but it failed finally, how can I do? 

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答:如果用户参加的众筹产品在活动期间内,因众筹的数量未达到总需数量,则该款产品的众筹取消。已支付的款项,客展将在活动结束后三日内为您全额原路退回,不会扣除任何费用。

Answer: The group-buying activity will be canceled if the purchase number can not reach the required total amount. GuestShow will full return back your money within 3 days and will not deduct any fees.





9、 物流费怎么收?能发国外吗?
9. How do you charge logistic fee? Can you send abroad?

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答:一般情况下,用户的地址与商家的地址是同市区范围内,物流费用由商家承担运费。用户的地址超出商家所在市区范围内,物流费用由用户承担运费,采用货到支付运费的方式。目前客展众筹只支持中国境内(港澳台除外),暂未开通中国境外流服务(外国用户可经过与中国公司进行支付和物流对接业务)。

Answer: In normal circumstances, logistics costs will be paid by merchants if user and the supplier address are in the same city. And if user address is beyond the same city area with the supplier, logistic fee should be paid by the user in freight collect. Currently only supports China territory (except Hong Kong, Macao and Taiwan), yet opened logistics service overseas China (Foreign users can pay and receive goods through their Chinese assist partners).



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二、售后服务
Two: After-Sale Service

1、货期延迟:全额退款。
1. Delivery delay: full refund.


2、质量问题:全额退款(货物签收后发现质量有问题或与产品描述不相符,请在收到货物后三日内提出质量异议,并客展众筹平台上点击“申请退货”)

2. Quality problem: full refund (If the products has quality problems or doesn’t match descriptions, please put out your objection against quality within 3 days after receipt of the products, and click “apply to return” on the group-buying page.)


3、客展客服是工作时间: (UTC+8)北京时间9:00am—18:00pm 。非工作时间用户可先留言,客服人员上班后会回复。

3. Working time of GuestShow customer service:(UTC+8) Beijing time 18:00pm - 9:00am Users can leave messages in non-working time, customer service staff will reply after work.


4、所有订单状态的介绍:
4. Introduction of all order status:

♦待支付:在购物车点击【结算】并填写了收货地址后,未支付成功的,订单会显示【待支付】状态。

To be paid: click settlement in cart and fill in delivery address without successful payment will show [to be paid].



♦待确认:订单状态显示【待确认】时,说明订单支付成功,用户只需要等待该产品众筹结束,才知道是否成团。

To be confirmed: with the order paid successfully, the status will show [to be confirmed]. Users need to wait for the end of group-buying activity.



♦已取消:订单状态显示【已取消】时,说明在规定时间内未达到总需数量,此款产品众筹失败,已经取消生产。

Canceled: purchase amount doesn’t reach the total required number, order status will show [canceled]. The group-buying activity failed and production has been canceled.



♦生产中:订单状态显示【生产中】时,说明在规定时间内达到总需数量,此款产品众筹成功,商家正在生产产品。

Producing: purchase amount has reached the total required number, order status will show [producing]. The group-buying activity success and merchants are producing goods.



♦待收货:表示商家已经发货,用户处于等【待收货】的状态,此时系统会有物流订单号推送给用户,请密切留意客展平台的【小信封】。

To be receiving: merchants have shipped. Order status will show [to be receiving]. Users will receive logistic number, please pay close attention to App envelope.



♦确认收货:订单状态显示【确认收货】时,表示用户已经收到货物,并且没有异议。订单状态会从【待收货】转变为【确认收货】。

Confirm receipt: when users have received products without objection, order status will turn into [confirm receipt] from [to be receiving].



♦退货审核中:表示用户在【待收货】状态下提交了【退货申请】,订单状态就变为【退货审核中】。

Return auditing: users submitted return application when the order status is [to be receiving], the order status will turn into [return auditing].



♦已退货:表示用户已经将产品退给商家,商家也收到货。

Returned: merchants have received the products which are returned from users.



♦退款中:表示用户的货款正在退款处理中。

Refunding: processing payment refund.



♦已退款:表示客展平台已经将货款退还给用户。

Refunded: GuestShow has refund to user.



【客展众筹:想到的想不到的手机配件都能在这里找到】
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购物车清单

总数量:

总金额: